Return/Exchange Policy

Your 100% satisfaction is important for us. We offer a 7-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Personalized or special request items are not able to be returned or exchanged.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email hickorylimbstudio@yahoo.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid lost package situations.
• When returned item is received and inspected, you will receive a confirmation email, notifying you of the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.